Privacy Policy
Last updated: 22 March 2026
1. Who We Are
Sagena Ltd. ("Sagena", "we", "us", or "our") is a company registered in England and Wales. Our registered office is at 256 Upper Weston Lane, Southampton, United Kingdom. We are the data controller for personal data collected through this website.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: [email protected].
2. Legal Basis
This Privacy Policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting and respecting your privacy.
3. Information We Collect
We may collect and process the following personal data about you:
- Contact information — your name, email address, and any other details you provide when completing our contact form.
- Usage data — information about how you use our website, including pages visited, time spent, and referring URLs, collected via analytics tools where you have consented.
- Technical data — IP address, browser type and version, operating system, and other technical identifiers collected automatically when you visit our website.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries submitted via our contact form (lawful basis: legitimate interests).
- To improve our website and services through analytics (lawful basis: consent).
- To comply with our legal obligations (lawful basis: legal obligation).
5. Cookies and Analytics
We use cookies and similar tracking technologies on our website. Analytics cookies are only placed with your explicit consent. For full details, please read our Cookie Policy.
6. Data Sharing
We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who assist us in operating our website or conducting our business, subject to contractual obligations of confidentiality. All processors are required to handle your data in accordance with UK GDPR.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for a maximum of 12 months unless a longer period is required by law.
8. Your Rights
Under UK GDPR, you have the following rights:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete data.
Right to Erasure
You may request deletion of your personal data in certain circumstances.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time.
Right to Restrict Processing
You may request we restrict how we use your data in certain situations.
Right to Data Portability
You may request transfer of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.
9. Complaints
If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically.